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TelEm Group Pond Island building open to public Monday

TelEm Group’s Simpson Bay branch provided service for Philipsburg customers unable to visit the main building on Pond Island last week. TelEm Group’s Simpson Bay branch provided service for Philipsburg customers unable to visit the main building on Pond Island last week.

POND ISLAND – TelEm Group management called its workers back to their main building on Pond Island, Monday, following last week’s emergency closure due to raging fires on the dumpsite nearby.

Many members of staff, especially Customer Service personnel, Technicians and engineers not affected by last week’s closure continued working throughout last week’s incident, however the majority of TelEm Group workers, located in the main building were unable to continue their daily duties because of the closure.

“Technically we could have called staff back to work on Friday, but we wanted to be extra cautious that the air in the building was as clear and as safe as it could be for personnel coming back to work and also for customers visiting the building,” said TelEm Group Chief Executive Officer, Mr. Kendall Dupersoy, Sunday.

He thanked members of staff who doubled up shifts at two other TelEm Group locations in Bush Road and Simpson Bay, so that customers, unable to do business in the main building, could continue to be served.

The CEO also praised the technical staff for continuing to provide service to the public and customers while an emergency situation existed at their home base that also houses work supplies.

“Even with the continuity of work by those mentioned above, we have had almost a week of lost business and productivity from this very unfortunate incident at the dump that was totally out of our control. We are all returning to our duties Monday with a lot of catching up to do,” added Mr. Dupersoy.

The CEO said that during the emergency situation the company’s Human Resources & Development Department was in continuous contact with personnel via their managers and supervisors who related messages directly to them as well as via the local and online media.

TelEm Group is meantime advising customers that they can continue to make payments at any of the TelEm Group locations and apologize to all customers for any inconvenience caused by last week’s main office closure.

PHOTO CUTLINE: TelEm Group’s technical staff did not allow last week’s fire on Pond Island to stop scheduled maintenance and repair works throughout the island.

TelEm technical2

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