PHILIPSBURG - UTS hereby reaffirms to its customers that its prepaid credit vouchers, also known as scratch cards, should be sold for the value listed on the face of the card. Meaning that a $10 scratch card should cost $10, and no more.
The company received reports of instances of unauthorized and unregistered vendors charging up to 10% more than the face value on the cards. To compound matters, attempts were also made by these vendors to further mislead customers on the amount of credit that would be received once loaded.
UTS categorically condemns this practice and will decline to provide credit to establishments that seek to exploit Chippie’s prepaid customers in such a manner. “This is a shameful abuse of the post-hurricane situation,” states UTS Marketing & Communication Officer, Ivy Lambert.
“We heard murmurs of this happening post-Irma with food and other much needed items and are disappointed that this has now also crossed over to the sales of our prepaid credit. Our wholesale scratch card representative, Chatterbox, has a close working relationship with the various resellers and such abuse tarnishes that business relationship but also the reputation of Chippie and UTS.
We encourage customers to notify us if they encounter any instances of such abuse as it is a business practice that we do not condone and the offending parties will be addressed. If you as a customer are faced with this situation, don’t purchase at that location. Walk away and take your business elsewhere.
If you’re unsure of where else credit is available, we’ll happily direct you to a reseller that treats our customers correctly and fairly. Telecommunication is vitally important in getting our lives and island back to normal. Such behavior takes away from us being the friendly island that we all know and love. Once again, we categorically condemn this type of business practice.” Lambert continues